Enhancing your coaching and mentoring skills


Date: Friday 22 March
Time: 12-1pm

If you're a team leader or in a mangerial role this webinar aims to explain what coaching is all about. Matt will go through the process of how to prepare and deliver effective coaching together with a look at ways you can be supportive as a mentor.

There'll be hints and tips on maintaining a positive environment to allow coaching and mentoring to be well received and effective.

This webinar will help you:

  • understand the difference between training, coaching and mentoring

  • recognise the role you play as a leader to support and develop a team

  • understand the GROW model and how to execute effectively

  • provide motivational and developmental feedback to create a positive and supportive environment.

Meet the presenters

Matt Owen-Jones |
Senior training consultant

Matt’s an experienced training specialist with a 15 year record of success in the insurance sector. He’s held numerous roles including broking, account management, operations and learning and development - focused on maximising employee performance and competence, quality assurance, engagement and careers progression with effective training programs. Matt has also supported students through their Cert CII qualification in the UK and UAE, with an excellent success rate.

After achieving his Level 3 in learning and development, his next goal is to become Level 5 CIPD qualified and achieve his ACII.